RETURN POLICY

Returns

 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

To complete your return, we require a receipt or proof of purchase.

 

There are certain situations where only partial refunds are granted:

 

Product with obvious signs of use

 

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

 

Any item that is returned more than 30 days after delivery

 

Refunds

 

Once your return is received and inspected, we will send you an email within to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.

 

Late or missing refunds

 

If you haven't received a refund yet, first check your bank account again.

 

Then contact your credit card company, it may take some time before your refund is officially posted.

 

Next contact your bank. There is often some processing time before a refund is posted.

 

If you've done all of this and you still have not received your refund yet, please contact us.

 

Clearance items

 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges

 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email – we will send you instructions indicating where you should return your items.

 

Shipping

 

To return your product, you should mail it to the return address provided in the email following your refund request.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

 

Shipping costs are non-refundable.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please contact our Customer service at support@puzzlepuzzle.net to get the return address.